Shipping & Returns
Free Shipping - We are currently offering all items over $249 FREE shipping to the contiguous United States. All orders under $249 have a shipping rate of $19.99.
Order Confirmation - After your order is placed, you will receive an email confirmation which ensures that we have received your order. While we try our best to keep stock and inventory up to date, when we receive your order, we will immediately contact the manufacturer to confirm item is in stock and ready to ship. If it is, your order will ship out within the designated lead time (typically found on the product page). In a case an item is on backorder, we will let you know by email or phone. If you choose not to wait until your item is back in stock, we will promptly provide a refund for the item.
Order Shipment - Our item will ship within the designated lead time posted on your product listing page. Once your item has shipped, you will receive an email confirmation with your tracking number and any other shipping information. Most items are shipping via UPS or FedEx and could require up to 24 hours for the tracking information to be updated on their website. Some larger items may require special shipping charges. We will notify you if your item item needs special shipping or freight charges.
Damages - You should inspect all shipments at the time of delivery. If your shipment is damaged, you should refuse the delivery and note it on the bill. If the item is damaged, please contact us within 2 days by emailing info@primemailboxes.com. Please keep all original packaging as damaged items need to be returned in the original packaging. Returns on damaged items need to be approved by customer service before returning.
Incorrect Item - Sometimes mistakes happen and you receive the wrong item or a partial order. If that occurs, contact us within 2 days at info@primemailboxes.com and we will send out a replacement item provided the return item(s) are received back in the original packaging with all original content. Replacement returns due to our error are NOT subject a restocking charge.
Order Cancellation - If you need to cancel an order, please contact us within 24 hours of placing the order. After 24 hours, if your order has already been processed, you will be subject to a 25% cancellation fee. If you would like to cancel after your order has shipped, you will have to follow our return process (below). Customized orders (personalized address and name) cannot be cancelled once they begin production.
Returns – Non-personalized items can be retuned for up to 30 days from the delivery date. Personalized items unfortunately are ineligible for return. To start a return, please email us at returns@primemailboxes.com providing us with your order number and reason for return. All products must be returned unopened and in the original packaging. All returns are subject to a 25% restocking fee which will be deducted from your refund to the same credit card used for your purchase. Our shipping costs will also be deducted from the credit. You will be responsible for shipping the return unless the return is due to a manufacturing defect or else otherwise approved from customer service.
